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Salt Lake County didn’t cancel vaccine appointments — that was a mistake


(Rick Egan | The Salt Lake Tribune) Salt Lake County Mayor Jenny Wilson talks about the problems that happened with the online vaccine registration this morning, onWednesday, Jan. 13, 2021.

After many older Salt Lake County residents struggled to register for COVID-19 vaccinations on Wednesday, some received emails telling them their appointments had been canceled. But that was a mistake.

The county health department posted on social media that it “accidentally sent a cancellation notice to people scheduled for several vaccination events in late February. This notice was an error.”

No scheduled appointments were canceled. And, the announcement continued, those who “received the erroneous notice will receive a correction, if they have not already.”

Salt Lake County Mayor Jenny Wilson apologized Wednesday morning after problems with the county’s online vaccine registration left residents frustrated and angry. On Wednesday night, it was the Salt Lake County Health Department’s turn to “apologize profusely.”

“The challenging morning today was caused by a technology problem with our scheduling vendor, but this evening’s mistake was human error,” the department posted.

According to the county, about 25,000 residents ages 70 and older were able to make appointments on Wednesday.



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